If your answer isn’t here, please check our terms and conditions or get in touch.

How long will my order take?

Your print will be dispatched within two working days of ordering. For more details, please visit our delivery information page.

Postage and delivery

All prints are sent via a tracked Australia Post service. We’ll email your tracking details as soon as your print is on its way.

Express Post is available for an additional $10 and can be selected at checkout.

How do I pay?

You can pay securely using:

• Debit or credit card (all major cards are accepted)
• PayPal
• Apple Pay
• Google Pay
• Afterpay

Payments are processed securely through Shopify. Once you’ve placed your order, you’ll receive an email confirming your purchase.

Returns, refunds and damaged items

We want you to love your print. If you’re not happy with it, please contact us within 14 days of delivery to arrange a return. Once we receive your returned print, we’ll refund the purchase price to your original payment method. Return postage is the customer’s responsibility unless the print is faulty, damaged or incorrect.

If your print arrives faulty, damaged or incorrect, please contact us as soon as possible (ideally within 48 hours) and include a photograph of the problem. We’ll arrange a replacement or refund and cover any applicable return postage.

You can text us on 0410 756 522 or email hannah@thoughtfulgiftshop.com.au.

Approved refunds will be processed within 14 days and credited to your original payment method. Nothing in this policy limits your rights under Australian Consumer Law.

GST

The Thoughtful Gift Shop is not currently registered for GST, so GST is not added to our prices.